One product, three ways to bring it on call.
Every tier routes to the same waitlist queue. We onboard in cohort order so the early teams that arrive shape the rollout, not the spec sheet.
One repo, one rotation, one SLO budget.
$0
while we are in early access
- Single repo, single pager rotation
- OpenAI proxy embeddings for incident summary
- Chat-native postmortems in Slack or Teams
- 90-day signal retention on the free tier
The whole desk, full SLA, multiple channels.
From $1,200
per active on-call / month
- Unlimited services across one workspace
- Routing across PagerDuty, Opsgenie, Slack, Teams
- SLA-backed response with audit-grade logs
- 1-year signal retention with redaction hooks
- Dedicated rollouts during your onboarding month
Residency, BAA, and a contract behind it.
Contact
- EU data residency in Frankfurt, US in Virginia
- SOC 2 Type II evidence pack on request
- HIPAA Business Associate Agreement available
- Dedicated incident channel with named on-call
- Single-tenant deploy available behind your VPC
The features that decide which tier fits.
The marks below come from the same rollout plan the Nightglass team is running. “Planned” is a feature on the near-term roadmap, not a vague marketing promise.
| FeatureHow each tier stacks up. | Starter | Team | Enterprise |
|---|---|---|---|
Observability integrations Datadog, Grafana, Honeycomb, OpenTelemetry — out of the box. | Included | Included | Included |
Repo permissions model GitHub & GitLab app with scoped tokens per repo, never a god-mode password. | Included | Included | Included |
Rollback safety Every fix PR ships with a pre-wired one-click revert behind the merge button. | Planned | Included | Included |
Postmortem delivery Chat-native (Slack/Teams) means no dashboard login required to read the record. | Planned | Included | Included |
SOC 2 / ISO 27001 / HIPAA Reports under NDA; HIPAA requires a signed Business Associate Agreement. | Not yet | Planned | Included |
EU data residency Frankfurt and Virginia regions; pinning locks both signals and postmortems to one. | Not yet | Not yet | Included |
All three tiers route to the same waitlist queue; the Nightglass team reads every submission and closes the loop before the next cohort of design partners opens.